Gatekeeper or reception service — what's the difference?
Gatekeepers have a security function: §34a-certified, authorised for identity checks, refusal of entry and escalation to authorities. Reception without security focus handles service-only tasks (greeting, calls). In practice the roles merge — Sekuris gatekeepers combine both, so a single position delivers security and customer service simultaneously.
What shift models do you offer?
Classic models are day shifts (07:00–17:00) for offices and 24/7 for industrial plants and residential complexes with delivery traffic. We also offer half-day models (core hours only), weekend and holiday cover for permanent gatekeepers and on-call models for vacation coverage. Staffing is logged live in the Sekuris app.
Is multilingual personnel available?
Yes. Standard languages are German and English. On request we provide gatekeepers with Russian, Polish, Turkish, French, Spanish or Arabic — relevant for international research institutes, embassies and residential complexes with international tenants. Rare languages plan 4–6 weeks lead time for staffing.
Who is liable for key management?
Sekuris is liable under general liability insurance for key loss and follow-on costs (e.g. lock system replacement). We use a documented key log with receipt system; every handout is logged with ID verification. High-security areas (data centres, pharma production) are additionally secured by electronic access systems — physical keys then serve only as emergency fallback.
Do gatekeepers also accept mail?
Yes — mail acceptance, parcel management, courier coordination and supplier dispatch are part of standard scope. We maintain a digital parcel log, notify recipients automatically and release shipments only against receipt. For high-value goods (hardware, pharmaceuticals) we apply special handover protocols agreed with your compliance team.
When is a gatekeeper better than electronic access control?
Gatekeepers are worthwhile when first impressions matter (offices with client traffic), identities require manual verification (research, pharma), or service tasks need parallel coverage (reception, switchboard). Pure access control without service usually justifies a technical solution. Hybrid often wins: gatekeepers during business hours, technical access control at night.
